TERMS OF BUSINESS
These terms and conditions determine the terms of purchase via https://www.reproshop.eu online store (hereinafter referred as “online store”) that is managed by Re.pro d.o.o., Dvor 12b, 8361 Dvor (hereinafter referred as “seller”). Upon registering – loging in to the online store’s system, the visitor enters his username and password. The username and password unambiguously determine and connect the user to the entered information. Upon registering, the visitor becomes the user. A user is also a visitor (legal entity or natural person) who does not register, but makes a purchase.
You are automatically subscribed to receive electronic notifications and various marketing techniques at the time of your order, however, you can unsubscribe at any time via re.prodvor@gmail. The user’s wish not to receive ad messages will be abided by the seller.
By purchasing in the online store the user accepts and agrees with all the business terms and conditions.
All users use the site at their own risk.
INFORMATION AND COMMUNICATION WITH THE SELLER
The seller is obligated to conduct his business according to the laws and provide the user with all the necessary information.
The seller and his address:
Phone number:+386 (0)51250093
E-mail address: re.prodvor@gmail
(The users should send a text message for any sorts of complaints, comments, questions or statements.)
Registration number: 6304150000
Identification number for VAT: SI22338551
Business bank account number: 2900 0005 0803 898 (UNICREDIT BANKA SLOVENIJA d.d.)
IBAN SI56 2900 0005 0803 898 (UNICREDIT BANKA SLOVENIJA d.d.)
The purchasing contract is concluded when the seller acknowledges the receival of the consumer’s/user’s order through an electronic message that is sent on to the user’s e-mail address. The purchasing contract is conducted in Slovenian language. These terms and conditions are an integral part of a purchasing contract. The purchasing contract (order) is stored electronically at the seller and is always accessible to the buyer upon written request.
The displayed prices in the online store, issued contracts and bills are valid the day of purchase, which means on the days of completion and order submission via the online store https://www.reproshop.eu . The prices do not have predefined validity. In the event of errors, we reserve the right to make any changes. The prices apply under stated conditions in the case of payment with the payment methods stated below. All prices apply to items that are in stock of the store. Despite all efforts to ensure the most up-to-date and accurate information, it may occur that the price information is wrong. In that case, or in the case of item price change during the order, the seller will enable the buyer to withdraw from the purchase and will also offer the buyer a solution that will bring mutual satisfaction. The prices are retail and contain 22% and 9,5% VAT and are marked in EUR. The prices do not include delivery or shipping costs, which is the subject of a special offer. We reserve the right to change the price of items without prior notice.
Payment for any ordered goods can be made at the time of picking up the goods (after delivery) if you decide to deliver the ordered goods to your home or any other address in Slovenia and you decide to pay upon the takeover, it is only possible to pay with cash in a single amount. Therefore, you must be personally present upon the value of the order when receiving the item. You pay the prepayment or invoice bill to the account indicated, which will be sent to you by e-mail to the address you provided at your order. After receiving your payment on our bank account, the delivery will be delivered within the agreed time limit.
The seller will treat the received orders as irrevocable. In the event of an error or for other reasons, the buyer can withdraw from the contract at no extra cost from the time the order was issued to the receipt of the notice that the order is being processed. You can cancel the order by sending a message to the e-mail address re.prodvor@gmail or call +386 (0) 51250093. In the event that the seller finds that the order cannot be performed under the specified conditions, he can refuse the order.
The purchasing procedure is described in detail below - "ORDER PROCEDURE ".
- The order is received.
- After ordering, the customer receives the order by e-mail, which means that the order has been successfully processed.
- Order is in process.
- The seller reviews the order, checks the item's availability and sends a notice to the user via e-mail that the order is being processed or rejected with a reason.
- The seller reserves the right to call the user on his phone number. In the event that the price of the item changes during the processing of the order, the seller will allow the buyer to withdraw from the purchase, and at the same time the seller will offer the customer a solution that will be of mutual satisfaction. Upon confirmation of the order, the seller informs the buyer by e-mail of the scheduled delivery time.
- Items are dispatched.
- The seller packages the goods within the promised deadline, dispatches them and informs the buyer of this procedure via e-mail.
You may also call us at our phone number (0) 51250093 or write to us at re.prodvor@gmail.
DELIVERY OF GOODS AND SHIPPING COSTS
The ordered items remain owned by the seller until the buyer has paid the entire purchase price. We can deliver the goods via a delivery service, but you can also pick it up at the headquarters of our store. Goods ordered at https://www.reproshop.eu online store are packaged and shipped as soon as possible - if the items are in stock in our storehouse, they are usually shipped on the same day or within three days, or we will send you a written notification about the delivery. In the event that you may have ordered goods that have just run out or which cannot be dispatched for unforeseen reasons within the promised period, we will notify you about the new delivery period through the forwarded contacts. You can select the delivery provider during the order process; The prices are listed according to the price list, which we have with the delivery service. If in the case of delivery of goods, you find that there is a fracture in the shipment, you should immediately inform us - the same day, or at the latest within three days. The buyer must initiate the complaint process. The buyer does that by taking pictures of the package and sending them to our e-mail firstname.lastname@example.org.
Contact us by e-mail re.prodvor@gmail or call us on our phone number 051250093. We will replace the damaged items without any charge as soon as possible! The complaint deadline must be abided by or else the seller will reject it. The seller reserves the right to choose another delivery service if that means the order will be fulfilled more efficiently.
For the orders from other european countries (not Slovenia), you must choose shipping delivery GLS EUROPE.
ORDER CANCELLATION BEFORE DELIVERY
In case of an error during the order procedure, the user is able to cancel the order by calling the telephone number 051250093 or writing an e-mail to re.prodvor@gmail
RETURN OF GOODS
The cancellation of the order is subject to the terms and conditions of the general conditions and the applicable legal provisions on the return of goods. The return of goods shall be subject to the provisions of Article 43 of the Consumer Protection Act, which states: "For contracts concluded at a distance, the consumer has the right to notify the company in writing within 15 days of withdrawing from the contract without having to state the reason for his decision. A message is deemed to be timely if the postal item has been submitted within the time limit. This time limit shall begin on the day following the day of delivery of the goods." The goods must be undamaged, unused, in unchanged quantity and in the original packaging and sent to the address of our company, whereby the buyer himself bears the cost of returning goods. We do not accept shipment with a fee. Make a copy of the original bill and all thenecessary documentation and add it to the package with returned goods. The consumer must communicate the withdrawal from the contract in writing to Re.pro d.o.o, Dvor 12b, 8361 Dvor. You can also do this email via re.prodvor@gmail. The only cost to the consumer in respect of cancellation is the direct cost of returning goods. The goods can be returned within 30 days after the cancellation notice has been sent to Re.pro doo, Dvor 12b, 8361 Dvor. The return of the received goods to the seller within 14 days after receiving it without prior written notice shall also be considered as a cancellation of the purchase. In the event that the consumer withdraws from the contract, the seller must return the funds as soon as possible, or at the latest within 30 days of when the seller receives the returned goods. We refund only through a personal bank account (that you provide us in the return process). We do not pay cash. We do not refund the shipping fee and it is not the subject of a claim! The consumer cannot withdraw from the contract, the object of which is the goods which were manufactured according to the exact instructions of the consumer and which was adapted to his personal needs.
Refunds will not be considered for products that were damaged or used at home. We reserve the right to deny refund at the expense of the sender for a damaged and used product or a product that does not contain all the relevant items (gift packaging, bill , etc.) when returning it. Therefore, we ask that you handle the products with care as this is the only ways for us to be able to replace the products or give you a refund. If in case of delivery of goods you find that there is a fracture in the shipment, you should immediately inform us - the same day, or at the latest within three days. Contact us at e-mail re.prodvor@gmail or call us on our phone number 051250093. We will replace the damaged goods with no cost as soon as possible! You have to stick to the stated deadline, otherwise we will not consider the complaint.
The seller obliges to permanently protect personal information. These will be used exclusively for sending various information material, catalogs, invitations, messages, offers, bills, invoices and other necessary things for communication. In no case shall the user's information be transferred to third parties or unauthorized persons. In order to protect personal data, the user is also responsible for ensuring the security of his username and password. Delivery service (e.g. DPD, Post of Slovenia) will only be trusted by the user's shipping address and phone number, if necessary. Collected data will only be disclosed if so determined by law and in good faith that such action is necessary for proceedings in front of courts or other state bodies and for the protection and realization of legitimate interests. You are automatically subscribed to receive electronic notifications and various marketing techniques, but you can unsubscribe at re.prodvor@gmail at any time, and the user’s wish not to receive advertisements will be abided by the seller.
COMPLAINTS, REFUNDS AND INFORMATION
In the event of a complaint or need for additional information regarding the online store service https://www.suhakrajina.com/reproshop/ we expect your message to the following telephone number: 051250093 or to the following address: Re.pro doo Dolnji Kot 2a, 8361 Dvor e- mail: re.prodvor@gmail If, in the case of delivery of goods, you find that there is a fracture in the shipment, you must immediately inform us on the same day, or at the latest within three days. Contact us at the address above or call us at 051250093. We will replace the damaged goods with no cost at the earliest possible time! You have to stick to the stated deadline, otherwise we will not consider the complaint.
EXEMPTION OF LIABILITY
At their best abilities, the seller seeks to ensure that the information published on their pages are up-to-date and correct. Nevertheless, the properties of the items, their availability and price can change so quickly that the seller fails to correct the information on the web pages. In such cases, the seller will notify the buyer of the changes and allow him to cancel the order or replace the ordered item. The seller reserves the right to disable the website or disable access to the site due to technical or other problems and maintenance, which means also disabling or hindering the use of the online store. The seller is not responsible for refunding any damages or costs incurred by the user as a result of cessation, failure or obstruction in the operation of the online store website. The seller does not guarantee the perfection and correctness of the content published on the website - the online store, nor takes responsibility for the damage that the user may suffer due to reliance on the published content. The seller is not liable for any damage that may occur on the user's hardware, software, or other equipment due to the use of the website. The user must provide adequate protection of the equipment (antivirus, etc.) before accessing the website. The user must ensure the appropriate security and confidentiality of the data used to log on the website (e-mail, password). The seller is not liable for any damage that may occur to the user due to unauthorized disclosure or use of registration data. Although the seller is trying to provide accurate photographs of the items for sale, all photographs should be taken as symbolic. Color shades and appearance may vary slightly from the actual condition of the products. All rights reserved.
COMPLAINTS AND DISPUTES
The seller abides by the applicable consumer protection legislation. The seller shall try his best to fulfill his duty to establish an effective system for handling complaints and to identify the person with whom, in the event of difficulties, the buyer can connect by telephone or by e-mail. Complaints should be sent in writing by e-mail to: re.prodvor@gmail. Within five working days, the seller will confirm that he has received the complaint, will inform the buyer how long he will need to handle it, and will keep the buyer informed about the progress of the procedure. The seller is aware that the essential characteristic of the consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, the seller strives to do his best to resolve any dispute by mutual agreement.
The texts and photographs published at https://www.reproshop.eu (hereinafter referred to as the website) are the property of Re.pro d.o.o, Dvor 12b, 8361 Dvor, and it is therefore prohibited to reproduce and publish them for any purposes without written permission. It is prohibited to reproduce and distribute the content. It is permitted to print the information and material for the purpose of viewing, reading for non-commercial purposes and exclusively for personal and home use purposes. Any other copying, distributing, re-publishing, modification of information and materials, or sending the information by post and distribution in any other way without prior written permission is prohibited. It is also prohibited to use any of the elements of https://www.reproshop.eu/ for any other purpose.